Terms and Conditions


These Terms and Conditions of Sale for the purchase of products made remotely via computer network on the site http://shop.artedelricamo.com, owned by Arte del Ricamo Shop di Caterina Mezzapelle with registered offices in Via R. Ruffilli, 59 - 60033 Chiaravalle (AN) - Italy, registered with the Chamber of Commerce of Ancona, P.IVA 02413940814 - R.E.A. 191812, hereinafter referred to asArte del Ricamo Shop.

Each purchase transaction will be governed by the provisions of DL No 185/99 and, as regards the privacy policy, sarà will be submitted to the rules set out in L. 675/96.


The Customer, by sending electronic confirmation of your purchase order, unconditionally accepts and agrees to observe in its dealings with Arte del Ricamo Shop he general conditions and payment transcribed below, claiming to have read and accepted all the information provided to him under the rules mentioned above, also note that Arte del Ricamo Shop itself does not consider itself bound by other conditions unless previously agreed in writing.

Arte del Ricamo Shop onsiders definitively concluded the contract on delivery of the product to the carrier. Before this moment is crucial to the availability of the product and the receipt of money.

In case of unavailability of the product, the customer can still proceed with the purchase order without payment.   Sarà Arte del Ricamo Shop will inform the customer by mail of the availability ; of the product or the failure to find any of that.


These Conditions of Sale must be examined online by the Customers of Arte del Ricamo Shop before confirming purchase.

The submission of the confirmation of the order implies the full knowledge of the Conditions of Sale, and their total acceptance.

The Customer will, on completion of your order online, print and keep these Conditions of Sale, already examined and accepted during the process of purchase in order to fully satisfy the conditions laid down in Articles. 3 and 4 of D.L. No 185/1999.


Purchases of products, available as is illustrated and described in detailed data sheets, are made by the Customer at the price indicated (Inc. VAT) plus transport costs.

The products are represented and made visible on the site accurately and truly owned the aforementioned characteristics. Arte del Ricamo Shop, however, is unable to guarantee an exact match to the reality in relation to the images and colors as they appear on the monitor of the client.

Before confirming the order, the customer will be shown the unit cost of each product chosen, the total cost when buying more products, the cost of transport.

Confirming the order, to complete the contract, the customer will receive an e-mail message containing the number and date of order.


The prices of the items listed on the site are inclusive of VAT.

Transport costs will be calculated at the order confirmation in the manner specified in the Shipping section.

Prices may be subject to change. In any case, the price applicable to the contract è is to be seen at the time of order.


If the order is correctly filled out the customer will immediately receive a confirmation email containing your order number. Otherwise, you must repeat the purchase procedure.

With the Confirmation Order, Arte del Ricamo Shop is committed to providing the Customer with the Products, the terms and conditions provided in these Conditions of Sale, subject to the right of Arte del Ricamo Shop not to act upon orders against Patients who fail to give sufficient guarantees of solvency.

The Client is obliged to follow the following tips for buying:

  • Make sure you have correctly entered your Data.
  • è It is important that the address can be easily traced by the carrier.
  • Make sure you have correctly entered your shipping address at the end of the order, and your email address and a telephone contact.
  • Days after the order, check the mail as we could have you sent any communication regarding order fulfillment.


The payment for goods purchased and the shipping costs will be paid by the customer at the time of the confirmation order by using the secure Paypal or by bank transfer.

Payments accepted:

  • Paypal. For more information see: consultare il sito: http://www.paypal.it
  • Credit Card (Visa, MasterCard, PostePay): on-line, on PayPal's secure server.
  • Bank transfer by sending a copy of the receipt of payment by e-mail to shop@artedelricamo.com. Once we receive confirmation of the payment for your order.

000002618743 payable to CATERINA MEZZAPELLE

Via R. Ruffilli, 59 60033 Chiaravalle (AN) ITALIA

c/o Fineco Bank

IBAN IT10K0301503200000002618743



In case of payment by credit card or PayPal , financial information (credit card number, expiration date, etc..) will automatically be handled by PayPal, without Arte del Ricamo Shop or third parties can access them in any way.


To view the costs refer to the link cost of shipping Arts Embroidery Shop.


Orders are processed (for avoidance means the delivery of goods to the shipper chosen) subject to control byArte del Ricamo Shop accuracy of personal information and contact details provided by the customer.

Once we receive confirmation of the transfer via e-mail, or transaction for payment by credit card or through PayPal, your order will be sent. The expected time for delivery in Italy is 3 - 5 working days, barring accidents during transport. The delivery time for countries outside of Italy vary from 10 to 15 business days.

There are no split shipments: If you order more products, one or more of them is not currently in stock, the order will be processed in a single, at the time of the total of the items ordered.

If the client wishes to receive the goods available immediately and postpone the delivery of products not available at a later date, should opt for a double order.


Arte del Ricamo Shop, Would fit inside the parcel, or send by email, discount vouchers that can be used by the date specified on the voucher.

The voucher will be included in the order summary page and activated through the appropriate command "Apply Discount". The system will update the order total net value of the voucher.


Products purchased on Arte del Ricamo Shop are subject to discipline, as applicable, under Articles. 128 et seq. Leg. 206/05 on sales contracts and guarantees relating to consumer goods.

This warranty will apply to products that present lack of conformity and / or failures can not be found at the time of provided the product used correctly and with due diligence and that in respect of its destination and as provided in any technical documentation, compliance with the various operating rules therein.

In case of defects, the customer is asked to:

  1. communicate within 10 working days from receipt of goods by E-mail the defective product and the type of fault.
  2. ship the product using a courier of your choice to Arte del Ricamo Shop of Caterina Mezzapelle - Via R. Ruffilli 59 - 60033 Chiaravalle (AN) - Italy carefully packed in original product packaging and inserting into it the "replace defective form" duly completed, in addition to the copy of the invoice.

Replacement products will be shipped at the expense of Arte del Ricamo Shop only after receipt of the defective product and the documents requested above correctly completed.



According to and for the purposes of articles. 64 et seq. D. Decree Law n.206/05 the customer can exercise the right of withdrawal without penalty and without specifying the reason.

The Customer must follow these simple steps:

  1. Send to Arte del Ricamo Shop, within 10 working days from receipt of goods, By registered letter with acknowledgment of receipt, the specific "withdrawal form" duly completed.
  2. Provide, using a courier of your choice, to the delivery of product to Arte del Ricamo Shop by Caterina Mezzapelle - Via R. Ruffilli 59 - 60033 Chiaravalle (AN) - Italy carefully packed in the original package placing a copy of the registered letter sent..

The notification can be sent within the same period, by telegram and e-mail (shop@artedelricamo.com), provided it is confirmed by registered letter with acknowledgment of receipt within 48 hours.

Arte del Ricamo Shop will, by bank transfer, refund on the cost indicated in the purchase order and the first shipping costs, or those relating to the Products for which he has exercised his right of withdrawal within 14 days of receipt of the Products .

The right of withdrawal will be ineffective if the returned item is damaged, or missing its original packaging, or for the integral elements of the product or damage to the product for reasons other than transportation.


All matters not expressly provided for and regulated in these conditions of sale apply to the Italian law on the subject.


For any clarification and possible claims,Arte del Ricamo Shop can be contacted in the section contattaci contact us or email: shop@artedelricamo.com.